General Terms

By accessing and using our services, you agree to be bound by the terms and conditions of this agreement.

General Provisions

The Customer agrees that this agreement will be in effect for the “”term”” starting from the date this agreement becomes effective. After the “”term”” ends, services will continue to be provided until the Customer notifies the Company in writing at least thirty (30) days in advance.

The Customer is responsible for providing feedback within the time frame outlined in the schedule provided by the Company to avoid delays. The Company reserves the right to terminate the agreement in the following cases:

– The Customer fails to respond to requests via email or phone within ten (10) business days.
– The Customer’s instructions differ from this agreement and/or the Customer refuses to pay any additional fees if required for supplementary work.
– The Customer does not provide content and/or additional information requested by the Company within a reasonable time frame.
– The Customer has more than one (1) unpaid invoice in their account balance.

In the event of any of the above incidents, the Company may terminate the agreement in writing. If the Company decides to terminate, the Customer is responsible for paying the remaining balance according to the agreement.

Commitment to handling personal data

The Customer agrees to comply with the provisions of the Personal Data Protection Act (PDPA) when processing personal data on the Website, including but not limited to:

– Collecting personal data fully, lawfully, and fairly for legitimate purposes related to the Website’s function or activity.
– Taking all necessary steps to ensure that the personal data collected or retained is accurate and relevant to the intended purpose of use.
– Deleting personal data that is no longer necessary for the specified purposes.
– Only using the personal data collected for the purposes expressly agreed upon or as permitted by law.
– Protecting personal data from unauthorized access, processing, deletion, or use.
– Ensuring that individuals can be informed about the types of personal data stored on the Website and the purposes for which this data is used.
– Allowing individuals to access and edit their personal data and handling any access/edit requests lawfully.

The Customer guarantees to indemnify the Company in the event of violations related to claims concerning personal data privacy.

Management fees and payment

The management fees can be paid by the Customer to the Company via bank transfer or direct debit through a secure online payment gateway. The Company will begin providing services to the Customer after receiving the initial payment. The Customer must pay subsequent invoices within seven (7) days of receipt. The Company reserves the right to charge a 5% late fee per month on unpaid balances.

No refunds will be issued for services already rendered after the Customer’s payment. Credits will only be issued with the Company’s consent.

Early termination

Either party may terminate this agreement by giving written notice to the other at least one (1) month before the end of the “”term””. If the Customer terminates the service early, the Customer agrees to pay the full remaining balance of the management fees.

Governing law

This agreement is interpreted and governed by the laws of Vietnam.

Employment policy

The Customer agrees not to hire or attempt to hire any of the Company’s employees while using the Company’s services or within twelve (12) months after the services are terminated.”