Tiếng Việt1. Purpose of collecting Consumer personal information
The data collected on our website includes: full name, email and phone number of Consumer. This information is necessary for us to conveniently contact consumers for sales consultation or related matters to ensure the rights of the Consumer. The collection of consumer information is not for personal purposes, it is only used to improve our company’s customer service and promptly address consumers’ needs.
2. Scope of information use
The information provided by Consumers is used for the following purposes:
– Contacting for product consultation, meetings, order confirmation, delivery information, order placement, and handling complaints from Consumers.
– Sending marketing emails, product promotions, related knowledge, information about meetings, order confirmation, delivery information, order placement, and handling complaints from Consumers.
– Responding to requests from judicial authorities, including the prosecutor’s office, courts, and police departments regarding any legal violations committed by Consumers.
3. Duration of information storage
Consumers’ personal data is securely stored in our system. When a Consumer is no longer a potential Customer or no longer uses our services, the management will request the deletion of their information.
4. Entities or organizations that may access the information
The information collected from Consumers will be used by management and relevant departments within the company.
Authorized governmental bodies can access this information if there are legal violations involving the Consumer.
5. Contact information of the entity collecting and managing data
Reflective Learnings Co., Ltd.
Address: Room 903, 9th Floor, Diamond Plaza, 34 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City
Hotline: 19005380
6. Methods for Consumers to access and edit their personal data
Consumers have the right to edit or delete their personal information by contacting us directly via hotline 1900 5380. Upon receiving these requests, we will verify the information, and if the member’s claims are accurate, we will have timely handling measures within 24 hours.
7. Mechanism for receiving and resolving Consumer complaints
If Consumers find their personal information has been used for the wrong purposes or beyond the notified scope, they can file a complaint via the hotline 1900 5380. Once we receive these complaints, we will verify the information, and if the claims are accurate, we will take corrective action within 24 hours.
8. Commitment to Personal Information Confidentiality
Consumers’ personal information is guaranteed to be absolutely confidential in accordance with our personal information protection policy. The collection and use of Consumer information will only occur with their consent, except in cases where the law provides otherwise.
We do not use, transfer, supply, or disclose consumers’ personal information to any third party without their consent.
In case of a data breach due to a hacker attack on the server, we will notify the relevant authorities for prompt investigation and notify consumers.
The management requires individuals to provide full and accurate personal information such as name, email, and phone number. Consumers are responsible for the legality of the information they provide. The management is not responsible for handling any claims regarding the consumer’s rights if the personal information provided during registration is found to be inaccurate.
